Service Desk and End User Support

Our dedicated service desk can receive service incidents via phone, fax or email.  Once incidents are logged we follow a best practice tracking and escalation process to ensure all incidents are resolved quickly and smoothly.

The principal behind all of our services is the receipt, logging and resolution of reported incidents through our managed application of tiered technical expertise. The incidents are dealt with using a 3-tier support structure, with incidents being passed within a time frame to the next tier in order to resolve the problem. Further technical information is also available from 3rd parties.

The progress of the incident from initial receipt to resolution is tracked at every stage using the appropriate call management and scheduling systems.