On-Site Field Support

ASM’s IT Maintenance Service provides a single source of support for all systems and peripherals, regardless of manufacturer type. ASM has skilled and experienced technical engineers.

ASM’s services are backed by customised service level agreements within a flexible contract framework, with a range of fix times which can be provided on a 24x7 basis.

Services can be provided through the mobile engineering team or as an onsite service with dedicated engineers providing a range of services to the customer’s exact specification.

To help maximize business productivity, our service includes frequent value-added courtesy visits and preventative maintenance visits to minimize the likelihood of hardware failures.

The infrastructure ensures that a call to ASM will always result in the right engineer, to the right place, with the right part at the right time to fix a problem to the agreed service level.